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Customer Service Representative

Position Overview:

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members.
The target is to ensure excellent service standards and maintain high customer satisfaction.

Duties and Responsibilities:

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Assist FAE and outside sales with quotes and other sales supports.
  • Work closely with team members to insure high customer satisfaction.
  • Skilled in Excel, PowerPoint and Word
  • Keeps management informed by submitting activity and results reports.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Support Manufactures Reps and Distribution network with required company literature
  • Performs Marketing support and other duties as assigned by management.

Skills/Qualifications:

  • Bachelor’s degree with four years college or university
  • 1-3 years professional customer service, sales/telemarketing experience preferred
  • Self-Confidence, highly motivated and results oriented
  • Strong presentation, communication, organization, multitasking and time management skills
  • Computer skills in Outlook, Word, Excel, strong analytical skill considered a plus
  • Demonstrated record of achievement in prior sales related position preferred
  • Able to travel to customers/team sites as required

Application For Employment

Personal Information:







Work Status:

Employment History (begin with most recent):

Dates of Employment:*









Name of Employer:*









Address of Employer:*









Supervisor Name:*









Supervisor Tel. #:*









Job Title/Duties:*









Salary:*










Reason for Leaving: *









Please exclude misdemeanor conviction from marijuana-related offenses more than two years old; convictions that have been seled, expunged, or legally eradicated; and misdemeanor convictions for which probation was successfully completed or otherwise discharged and the case was judicially dismissed

If yes, please explain and state the charge, the court, the date of the conviction and the disposition of the case.


(This company will not deny employment to any applicant solely because the person has been convicted of a crime. Each case will be evaluated based on its own facts and merits.)

Education:

























List any special skills or training:


Application Affirmatitive Action Information

For Federal Record Keeping

We seek your assistance in helping AEM, Inc. to comply with it's Affirmitive Action Program in accordance with Federal Law. As an applicant for a position with AEM, Inc., we would like you to complete this form.


We wish to advise you that the information requested will not be used for discriminary purpose; will not be available to administrators when applications are being considered; and will be kept seperately from your application and used for required Affirmative Action record keeping purposes only.

Completion of this form is voluntary. You may choose not to respond.
Thank You for your assistance!
















Ethnicity: (Please check one or more than one if applicable)





Handicapped:











It is the policy of AEM, Inc. not to discriminate on the basis of sex, race, color, religion, creed, age, handicap, polotical affiliation, marital status or national original in it's educational programs, activities, or employment policies as required by Federal Law

Application's Statement and Agreement

I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby release the Company and any former employer with any third party from any liability whatsoever that may be imposed as a result of the release of such information. I understand that any misrepresentation, falsification, or material omission of information on this application may result in my failure to receive an offer of employment or, if I am hired, my dismissal from employment.

I hereby acknowledge that, if hired, my employment relationship with the Company will be "at will," which means that I may resign at any time, for any reason, with or without notice and that the Company may discharge me any time, for any reason and with or without notice. It is further understood that this "at will" employment relationship may not be changed unless such change is specifically made in writing by the Chief Executive Officer or the Company. I further understand that I may be required to take a drug test as part of the application process and that any offer of employment will be contingent on my passing the pre-employment drug test. I also understand that, if hired, I may be required to take drug and/or alcohol tests during my employment to the extent permitted by federal, state and local law.